HOTEL PLAYA ENCANTADA, Playa del Carmen

The ADO bus station is immediately opposite, offering direct services to Cancun Airport and other destinations. The famous Fifth Avenue shopping and dining strip is a five-minute walk away, and Mamitas Beach is four blocks from the hotel. Supermarkets such as Walmart, Soriana, and Super Aki are within a 5- to 10-minute walk, and the Cozumel Ferry Terminal is 1 km away. Xcaret Eco Theme Park is a 10-minute drive, and Cancun International Airport is 45 minutes away by car or by the ADO bus. The area has numerous restaurants, bars, and shops, making it convenient for both tourism and daily errands. However, the hotel's location directly next to the busy bus station means that street noise, including bus engines and loudspeakers, can be noticeable in rooms facing that side, especially until late at night.

Accommodation options include standard double rooms and spacious suites. Suites, such as the Master Suite, contain an equipped kitchen with a full-size fridge, microwave, coffee maker, cookware, and utensils, plus a dining area and sofa. Standard double rooms do not have a kitchen but include a fan, desk, and air conditioning. All units have windows overlooking either the pool or the street. Private bathrooms come with a shower and towels. Some rooms feature a balcony, but the property has confirmed that no rooms have a balcony. The property has a lift, and four superior apartments on the ground floor offer direct access to the pool area. While room sizes are generally spacious, some furnishings and mattresses have been described as older, and the pillows may be lumpy. Road-facing rooms can be noisy due to bus station activity, so light sleepers may prefer an interior-facing or upper-floor room. Daily housekeeping is provided free of charge.

A breakfast buffet is available at the hotel for an extra charge of 195 MXN per person. Additionally, the property serves complimentary coffee and bread each morning at the reception, offering a free light start to the day. There is no on-site restaurant or room service, but the surrounding area is full of dining options within a short walk, including Zitla, El Negro, Mariscos y Clamatos El Doctorcito, 770 Kosher Restaurant, El Tapas & Company, Harry's, La Famiglia, and El Naranjo - all within 0.5 km. For those who prefer to cook, suites with full kitchens allow self-catering, and supermarkets are very close by.

The hotel features an outdoor swimming pool that is accessible all year round, with daily opening hours from 09:00 to 21:00. The pool includes a shallow end, making it suitable for children, and is surrounded by sun loungers and garden furniture. Guests have noted that the pool area is well-maintained and provides a relaxing space. There is no spa or wellness centre on site. The property also has a garden with BBQ facilities, adding to the outdoor leisure options.

Free Wi-Fi is available throughout the building and has been described as fast and reliable. The 24-hour front desk can assist with concierge services and tour bookings. Daily housekeeping is included at no additional cost. Luggage storage is available before check-in or after check-out, which is practical for travellers on early or late flights. The hotel has a lift, family rooms, and non-smoking rooms. Safety deposit boxes are available for free. Payment can be made by Visa or Mastercard. An airport shuttle service is offered for an extra fee (approximately 1300 MXN one way). However, there is no on-site parking, and nearby paid lots are available but not guaranteed. Laundry service is not provided, but a laundromat is just one block away.