CROWNE PLAZA MEMPHIS DOWNTOWN BY IHG, Memphis

The hotel sits in a business district within easy reach of the Cook Convention Center (under 5 minutes on foot) and FedExForum (2 km). Beale Street and sports stadiums are about 15-20 minutes away on foot, and the Mississippi River is close by. The property is near a freeway, which provides quick access to the interstate but contributes to background noise. The immediate area is quiet but includes a soup kitchen, and some have preferred not to walk alone at night. The free shuttle covers downtown destinations and is a practical option for reaching Beale Street and other attractions without a car. The airport is about 8 km away; direct airport shuttle service is not available.

Room types include Executive Suites with one king bed, as well as standard rooms with double beds and accessible rooms with a bathtub. Bed type preference is subject to availability at check-in. Each room features a flat-screen cable TV with pay-per-view channels, a work desk, ironing facilities, and carpeted floors. Some rooms on the 9th and 10th floors offer a river view. The property does not have rooms with a balcony. Multiple accounts indicate that some rooms are dated, with stained carpets, mould or dampness, and faulty fixtures such as non-working room safes and coffee makers. Noise from the freeway and loud A/C units can be an issue for light sleepers. Rooms have been described as comfortable and spacious, with strong beds, by others. The microwave is located on the first floor, not in individual rooms.

The on-site restaurant is open 6:00 AM to 11:00 PM daily, offering American and local dishes for breakfast, lunch, and dinner. Breakfast options include a buffet at $19.95 plus tax or an à la carte menu, served from 6:00 AM to 10:30 AM. The bar opens at 5:00 PM and closes at 10:30 PM. A kid-friendly buffet and special diet menus are available on request. The restaurant also offers wine and champagne for an additional charge. Some have found breakfast good but the bar and dinner to be pricey. The surrounding area has few dining options within walking distance, but nearby spots include Alcenia's Desserts & Preserves (0.5 km), KC's Southern Style Rice (0.5 km), and a Starbucks (0.5 km). Coffee and a coffee shop are available on site.

The seasonal outdoor pool is open from Memorial Day to Labor Day, operating daily from 8:00 AM to 8:00 PM, and includes sun loungers, a fence, and pool towels. The fitness centre is free and available 24/7. Live sport events are broadcast on site free of charge. There is no spa or wellness centre on the property. The pool area has been described as ordinary by some and was noted as closed at times outside the season or due to maintenance issues.

Wi-Fi is free throughout the hotel. The 24-hour front desk offers express check-in/out, luggage storage, and an ATM. A business centre and fax/photocopying are available at no charge. Meeting and banquet facilities are available for an additional fee. The property is wheelchair accessible with features such as a lower bathroom sink, raised toilet, grab rails, Braille signage, and accessible parking. A minimarket and vending machines (snacks and drinks) are located on site. Safety features include CCTV, key card access, safety deposit boxes, and smoke alarms. The hotel has a complimentary shuttle that runs within a 5 km radius (including Beale Street and the convention centre), though it does not run every 30 minutes as was sometimes stated. Some have reported inconsistent housekeeping frequency-rooms may not be cleaned daily without a request. Laundry is available at an extra charge ($3.50 wash, $3.75 dry). Pet fees and a $100 per day incidental hold apply.