NEW CROSS INN HOSTEL, London

The hostel sits directly above a music venue, meaning loud music is a nightly occurrence until around 1 a.m. Street noise is also significant even with windows closed. The area itself has been described as rough, with groups gathering outside the entrance. Public transport via bus and subway is available, though the city centre is a considerable distance away. The train station is nearby, making rail access feasible. Free public parking is available on-nearby without reservation.

Room descriptions match a very basic standard. Multiple reports highlight pervasive noise from the music venue below, with rooms vibrating from bass. The lack of air conditioning makes rooms oppressively hot, especially in warmer months; opening windows brings in smoke from the street. Cleanliness is a major concern: rooms and common areas have been described as filthy, with dirty sheets, dust, and medical waste found. Bedbugs have been a recurring issue. Beds are often uncomfortable, with hard mattresses. Some rooms have a glowing green light that remains on all night. Room doors have basic security, and staff may enter without notice.

Breakfast is included in the rate and consists of a self-service continental buffet with cereal, bread, ham, fruit, and tea/coffee available at any time. However, the kitchen facilities have been reported as extremely dirty, with no usable utensils to heat food, forcing guests to order in. A can opener is reportedly missing. The breakfast offering is minimal, with only basic items like porridge oats mentioned.

The property does not have a pool, spa, gym, sauna, or any leisure amenities. The on-site common room is described as too small.

Free Wi-Fi and free internet access are available. A basic kitchen and laundry facilities are on site. Public parking is available on-nearby for free, no reservation needed. The property is non-smoking. Staff interactions have varied, with some reports of politeness at check-in, but many describe staff as rude, unfriendly, and unhelpful. The check-in process and property access can be problematic. Luggage storage may be possible. The property is not fully accessible.