BEST WESTERN ROCHESTER MARKETPLACE INN, Rochester

The hotel sits in a busy commercial area of Henrietta with a wide selection of restaurants within walking distance, including Sticky Lips BBQ, Sonic Drive-In, and Haveli Indian Cuisine, all within 0.5 km. The Rochester Institute of Technology is a 10-minute drive, and the University of Rochester is also easily accessible. While walkable for nearby dining, the area has substantial traffic, making driving the more practical option for most errands. Free on-site parking and two electric vehicle charging stations are available.

Room sizes are generally spacious and come with a work desk, ironing facilities, and free wired internet. The bathroom layout can be compact, with the sink often located outside the toilet/shower area - a setup that allows one person to use the sink while another showers. Many rooms have been partially renovated and feature excellent shower pressure from updated shower heads. Beds are often described as comfortable, with large pillows, though some rooms have older mattresses that can feel firm or have noticeable springs. Noise from the hallway and nearby rooms has been noted, especially from doors slamming. Some rooms have suffered from maintenance issues like broken lamps, slow-draining sinks, or loose fixtures. Be aware that room cleaning upon arrival has not always been thorough in the past, and some guests have reported spiders or stains.

The breakfast area is large and located in the main foyer. Items are generally well-stocked early, but the selection may run low toward the end of the service window. Gluten-free options such as fruit, eggs, bacon, sausage, and yogurt are available on request. The hotel does not have an on-site restaurant or bar, but numerous dining options are within a short walk, including Sticky Lips BBQ (0.5 km), Dunkin' (0.5 km), and several other fast-casual and sit-down restaurants.

The fitness centre is a small room with basic cardio and weight equipment. For other leisure activities, bowling (off-site, additional charge) and golf courses within 3 km (additional charge) are available. The hotel has a picnic area and BBQ facilities, as well as a shared lounge/TV area.

The hotel offers free public parking on site without a reservation, and electric vehicle charging is available (2 stations). Business services include a free business centre and fax/photocopying. The 24-hour front desk can assist with express check-in/out. Luggage storage is free. Safety features include key card access, smoke alarms, fire extinguishers, and safety deposit boxes. The hotel is smoke-free throughout, with designated outdoor smoking areas. Housekeeping is not automatic; request at the front desk. The property has a lift and is accessible for disabled guests, though accessible room door clearances have been reported as tight.