GALAXY MOTEL, New York

The motel is set in a part of Brooklyn that is considered dangerous. The nearest subway station is about a half-mile walk. Several fast-food chains are within a block. A cab driver noted caution is warranted when entering the area. The property is close enough to the airport for transit but the immediate surroundings have high levels of street-level activity, including solicitation, that make walking feel unsafe at any hour. Guests requiring convenient and safe access to public transport are better served by properties in other parts of the city. Free on-site parking is available, though the safety of the parking area is consistent with the surrounding environment.

All rooms have a private bathroom, air conditioning, heating, a flat-screen TV, and an AM/FM alarm clock. The property is adults only. The actual condition reported across many stays is severe: mattresses and pillows are uncomfortable, walls are paper-thin, and noise from neighbors, traffic, and sirens is constant. Carpets are filthy and stick to shoes. Bedding has been found with blood and fecal stains. The bathroom door in some rooms cannot close. Towels require multiple requests. There is no mini-fridge, coffee maker, or closet space for hanging clothes. The photographs on booking sites do not match the reality of the room. The hallways and elevator carry a persistent smell of smoke and marijuana despite the building being designated non-smoking.

The property offers no food service, no restaurant, and no breakfast. The only available food on site is from a vending machine offering snacks and drinks. Several fast-food restaurants are located within a one-block walk for those who wish to purchase meals off-site.

A spa and wellness centre is listed among the motel's facilities. No information about its hours, treatments, cost, or whether it is actually open to guests has been provided. The property otherwise offers no pool, gym, or leisure amenities of any kind.

Wi-Fi is free throughout the property. Public parking is free and on site with no reservation required. A 24-hour front desk is enclosed behind glass with papers of warnings and information; communication with staff has been described as rude, dismissive, and difficult. An ATM is located on site for cash. Safety deposit boxes are available. The elevator is in poor condition. The property has wheelchair access. There is no housekeeping, no room service, and luggage storage is not offered. The vending machines for drinks and snacks are the only service for food or drink.