QUALITY INN & SUITES HANES MALL, Winston-Salem

The hotel is positioned off the highway with easy access to Hanes Mall, Novant Hospital, and a bus stop nearby. Wake Forest University is 7 km away, and M.C. Benton Jr. Convention and Civic Center is a 10-minute drive. A Dunkin Donuts is next door, and several chain restaurants are within 2 km. The surrounding area shows signs of deterioration, with some reports of loitering and safety concerns in the parking lot, particularly after dark. The main parking lot lacks sufficient lighting. For airport transfers, no shuttle is available; plan to use a taxi or rideshare.

Rooms include a single-cup coffee maker, cable TV, work desk, hairdryer, and ironing facilities. Most rooms offer a sitting area and inner courtyard views. No rooms have a balcony. Family rooms accommodate up to 2 beds. Suites with a jacuzzi are available but limited to one in the 4th building. Some rooms have been renovated, but many are dated, with worn carpets, stained furniture, and basic bedding. Older units may have door security issues (gaps, non-latching locks), broken fixtures, mold, and poor soundproofing. Road-facing rooms can be noisy. Upgraded rooms offer a significantly better experience; requesting one is strongly recommended.

Breakfast is served in the lobby area in a Grab N Go bag format. The selection is limited to plain items with no hot dishes or varied toppings. Taking food or drinks from the breakfast area to the room is not permitted, and staff monitor the area. Adjacent to the hotel is Legends Sports Bar & Grill, and a Dunkin Donuts is next door. Several restaurants (Zito Pizzeria, Carriage House, Szechuan Palace, Thai Sawatdee) are within 2 km. For a fuller meal, plan to eat out.

The seasonal outdoor swimming pool is typically available from late May through early fall. There is no spa, hot tub, or fitness centre on site. The property has a paved courtyard with outdoor furniture. For leisure activities, guests can visit nearby Hanes Mall or use the hotel's meeting and banquet facilities.

Amenities include free Wi-Fi in all areas, free private parking (reservation required, limited truck/trailer space), a business centre, fax/photocopying for a fee, meeting/banquet facilities for a fee, and a 24-hour front desk. Vending machines for drinks and snacks are available. Pets are allowed for $25 per pet per night plus tax. The property has CCTV, key card access, and smoke alarms. No elevator, no airport shuttle, and no luggage storage are confirmed. Housekeeping is daily. Accessible rooms have ramps, removable shower heads, and larger restrooms. Accepted payment methods include American Express, Visa, Diners Club, JCB, Discover, Carte Blanche, and MasterCard.