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Windsor Puerta Del Sol Hotel Madrid Exterior photoWindsor Puerta Del Sol Hotel Madrid Exterior photoWindsor Puerta Del Sol Hotel Madrid Exterior photo

WINDSOR PUERTA DEL SOL, Madrid

•
7.9|Very good
Check rooms and rates
From$212 /nightOnly on Our Website-10%
Check-in
14Nov
Check-out
15Nov
Guests
2 Guests

About the Hotel

Pozo, 4, Madrid, 28012-
Steps from Puerta del Sol

Key Highlights

Located steps from Puerta del Sol and Sol metro station (3 metro lines).

24-hour reception and luggage storage available at the sister hotel Victoria (10 metres away).

On-site restaurant La Carmela serves Mediterranean/Spanish cuisine and a daily breakfast buffet.

All rooms have private bathrooms, air conditioning, heating, and soundproofing.

Pets accepted on request (€15/night, 15 kg max).

Free Wi-Fi throughout the property.

Hotel Details

Location

In the heart of Madrid, steps from Puerta del Sol and Sol metro station, with a 9.4 location score.
This guest house is set in a renovated historic building on a pedestrian street off Puerta del Sol, Madrid's central square. Sol metro station (serving lines 1, 2, and 3) is a one-minute walk, providing direct access to Atocha train station and the airport bus stop within 10 minutes. The neighbourhood is the city's commercial and historic core, with Gran Vía, Plaza Mayor, and the Royal Palace within a 5-15 minute walk. Dozens of restaurants, tapas bars, and shops are immediately adjacent. The area is pedestrian-friendly and car-free in the immediate vicinity. Street noise from lively bars is a factor, especially on weekends, but interior rooms are significantly quieter.

Accommodation

Compact, clean rooms with private bathrooms, air conditioning, and soundproofing. Many have a small balcony facing the street.
Each room is air-conditioned and heated, with soundproofed windows and doors, a flat-screen TV, safe, minibar, and parquet flooring. Most rooms have a small balcony overlooking the street. Beds are configurable as two singles or a joined double. Private bathrooms with shower are standard. Some rooms face an interior courtyard for quieter sleep. The property's older furniture and basic decor suit short city breaks; rooms are functional rather than luxurious. Daily housekeeping is provided. Noise from nightlife can affect street-facing rooms, but interior-facing rooms are calm.

Dining

On-site restaurant La Carmela serves a daily breakfast buffet and Mediterranean/Spanish cuisine throughout the day.
La Carmela is open from 07:30 to midnight Monday-Thursday, and until 02:00 Friday-Sunday. The breakfast buffet costs €10 and offers a varied selection including pastries, breads, cold cuts, and hot options. The restaurant also serves brunch, lunch, and dinner with Mediterranean, Spanish, and European dishes, with vegetarian, vegan, gluten-free, and dairy-free options available. The surrounding area is dense with tapas bars and restaurants within a 5-minute walk.

Wellness and Leisure

No spa or pool on site. Leisure options focus on the city-centre location and nearby attractions.
There is no wellness centre, spa, or swimming pool at the property. The prime central location provides immediate access to Madrid's main sights, shops, and entertainment. Many guests use the hotel as a base for walking tours and exploring the historic centre, with Sol metro station offering quick connections to Retiro Park and other areas.

Facilities and Services

24-hour reception, free Wi-Fi, luggage storage, lift, and pet-friendly policy. No on-site parking.
Check-in is at the sister hotel Victoria, 10 metres away, which also houses the 24-hour reception. Luggage storage is available free of charge. Wi-Fi is free throughout. The property has a lift, soundproofed rooms, and key-card access with 24-hour security (CCTV, fire alarms, safe deposit box). Pets are allowed at €15/night with a 15 kg limit and a policy prohibiting leaving the pet alone in the room. No airport shuttle is offered, and there is no on-site parking; paid public parking is available nearby (approx. €25/day). The restaurant La Carmela serves breakfast, lunch, and dinner.
Highly rated by guestsof Windsor Puerta Del Sol
Friendly staffClean amenitiesDelicious breakfastConvenient location
  • Room Features

    Balcony Bliss

    “My room had a lovely balcony to enjoy the city view. Plus, I appreciated the in-room fridge for keeping drinks cold.”

    Jane from Canada
    Review on
  • Bathroom

    Great Pressure!

    “The bathroom was clean and modern. The water pressure in the shower was fantastic, making for a refreshing start to the day.”

    Carlos from Spain
    Review on
  • Bedroom

    Sound Sleep!

    “I had a quiet room ensuring a good night's sleep. The provided air conditioning kept the room at a perfect temperature.”

    Hans from Germany
    Review on
  • Media & Entertainment

    Tech Ready

    “There was a safe, a TV, and a hairdryer in the room. Everything you need is there! Great location too!”

    Kim from United States
    Review on

Critical Operational Notes

  • Check-in and key collection take place at the sister hotel Victoria, 10 metres away. The property itself has no reception desk.
  • No on-site parking is available; paid public parking is nearby (approx. €25/day).
  • Pets are allowed on request at €15/night per pet (max 15 kg); a policy requiring the pet not to be left alone applies.
  • Breakfast is available at La Carmela restaurant for an additional charge (€10).
  • Air conditioning and heating are available in all rooms, but may not be functional during all seasons.
  • The property has a lift.

Most popular facilities

at Windsor Puerta Del Sol
Wi-Fi
Luggage storage
24-hour services
Food/ Drinks
TV
Lift

Top Strategic Tips

  • 01

    Choose an interior-facing room to avoid street noise from nearby bars.

  • 02

    Use the 24-hour reception at the sister hotel (Victoria) for check-in and luggage storage.

  • 03

    Confirm pet acceptance and fees at booking: €15/night per pet, with a no-pet-left-alone policy.

  • 04

    Plan for breakfast at the on-site restaurant (La Carmela) for a varied buffet; note that noise from nightlife is a factor in street-facing rooms.

Choose your room type

Windsor Puerta Del Sol — double rooms, family rooms, and suites. Breakfast options and free cancellation available on selected rates
Double or Twin Room
2 persons
110 sq. feet
1 Double bed and 2 Single beds
Air conditioning
Balcony

Hotel Price Calendar

Check availability and prices for your dates

Facilities

What's included at Windsor Puerta Del Sol — facilities and services available during your stay
Facilities: Very good
7.8/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Safe deposit box
  • 24-hour reception
  • Pets allowed
  • Security
  • Luggage storage
  • Lift
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

Dining

  • Restaurant
  • Snack bar
  • Bar/ Lounge area

Room features

  • Air conditioning
  • Heating
  • Mini-bar
  • Soundproofed rooms
  • Patio
  • Garden furniture

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
Show more

Dining Onsite

At Windsor Puerta Del Sol, La Carmela offers a welcoming retreat with Mediterranean, Spanish, and European flavors. Guests can enjoy a thoughtfully curated menu catering to a variety of dietary preferences, all within a family-friendly atmosphere that blends traditional and modern design elements.
Windsor Puerta Del Sol Hotel Madrid Restaurant photo
Windsor Puerta Del Sol Hotel Madrid Restaurant photo

La Carmela

Mediterranean, Spanish, European
Ambiance
A cozy and inviting setting with a mix of traditional and modern decor, perfect for families and casual dining.
Key Offerings
A diverse menu featuring vegetarian, vegan, gluten-free, and dairy-free options, including local specialties and comforting classics. Breakfast, brunch, lunch, and dinner are served, along with delightful high tea experiences.
Reservation
Not needed
Monday to Thursday: 07:30 - 00:00; Friday to Sunday: 07:30 - 02:00

Windsor Puerta Del Sol Location

Pozo, 4, Madrid, 28012
Map view
Nearby
Square
Plaza Mayor
2000 ft
Square
Puerta del Sol
800 ft
Square
Plaza de Santa Ana
800 ft
Calle Alcala 42
Circulo de Bellas Artes
1900 ft
Theatre
Teatro de la Zarzuela
1900 ft
Theatre
Principe Gran Via Theatre
1900 ft
Theatre
Cofidis Alcazar Theatre
1900 ft
Theatre
Munoz Seca Theater
1900 ft
Restaurants
Taberna Malaspina
600 ft
Calle Cadiz 9
Las Bravas
700 ft
Calle Espoz y Mina 13
Cerveceria La Cruz de Malta
100 ft
Plaza Olavide 11 28010
Pampa Beef
300 ft
Calle Principe 3
La Oreja de Jaime
300 ft
Calle de la Cruz 15
Casa Labra
1300 ft
Calle Tetuan 12
Nueva Galicia
300 ft
Calle Cruz 6
Antigua Pasteleria del Pozo
300 ft
Calle del Pozo 8
Explore Madrid
Local Highlights
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Prado National Museum
12 minutes' walk
Renowned art museum featuring works by Spanish masters. Free admission on select days.
Royal Palace of Madrid
Royal Palace of Madrid
16 minutes' walk
Impressive royal residence with stunning architecture and gardens. Guided tours available.
Puerta del Sol
Puerta del Sol
3 minutes' walk
Famous plaza bustling with shops and cafes. Iconic 'Bear and the Strawberry Tree' statue.
Plaza Mayor
Plaza Mayor
8 minutes' walk
Historic square surrounded by restaurants and shops. A great spot for people-watching.
El Retiro Park
17 minutes' walk
Large park ideal for walking or boating. Perfect for leisure and family-friendly outings.
Cultural Tours
5 minutes' drive
Guided tours exploring Madrid's history and culture. Booking recommended for peak times.
Taberna Malaspina
Taberna Malaspina
3 minutes' walk
Traditional Spanish tavern offering delicious tapas. Reservations recommended during peak hours.
Pampa Beef
Pampa Beef
2 minutes' walk
Argentinian steakhouse known for its prime cuts. Casual atmosphere suitable for families.
Circulo de Bellas Artes
Circulo de Bellas Artes
7 minutes' walk
Cultural center with exhibitions, cinema, and rooftop bar. Hosts live music events regularly.
Plaza de Santa Ana
Plaza de Santa Ana
3 minutes' walk
Vibrant square with theaters and tapas bars. Frequent performances, making it family-friendly.
Getting around
  • City Centre
    Madrid 3 min  ·  700 ft
  • Airports
    Adolfo Suarez Madrid-Barajas (MAD) 35 min  ·  14.4 mi
  • Underground
    Sol Metro Station 3 min  ·  700 ft
    Sevilla 4 min  ·  1000 ft
Book early and pay less
See available rates for your dates
Check Rates
Property information and rules
Check-in
from 14:00-23:59
Check-out
until 12 pm
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of EUR 10.0 per person.
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are allowed on request.
Languages
English, Spanish, Romanian
Year renovated:
2012
Number of floors:
4
Number of rooms:
14
Former name
el pasaje

Guest Reviews and Ratings

What guests said after staying at Windsor Puerta Del Sol
Cleanliness
8.1/10
Comfort
8.0/10
Facilities
7.8/10
Free Wi-Fi
7.2/10
Location
9.4/10
Staff
8.8/10
Value for money
7.7/10
Pros
Central location
Clean room
Helpful staff
Good breakfast
Cons
Noisy street
Ineffective AC
Poor signage
Guest reviews
based on 247 reviews
3.5/5
based on 512 reviews
7.9/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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