BEST WESTERN PLUS HANES MALL, Winston-Salem

The hotel sits right next to Hanes Mall, offering a wide range of dining options within 0.3 to 0.5 km, including Starbucks, Steak 'n Shake, BJ's Restaurant & Brewhouse, and TGI Fridays. It is also less than 8 km from Highway 74 and about 5.8 km (10-15 minutes) from the Millennium Center. For medical visits, Novant Health Forsyth Medical Center is directly across the street. SciWorks science museum is a 14-minute drive away. The property has ample free parking on site with accessible spaces, but no airport shuttle is available.

Standard rooms include one double or two quadruple beds, air conditioning, soundproofed rooms, ironing facilities, and a hairdryer. Some rooms feature a spa bathtub with jets (standard size, not for two). The property shows signs of age, and some units may have maintenance issues such as leaking faucets, slow drains, or worn carpet, while others are well-maintained. Daily housekeeping is provided, though privacy tags may be ignored. Rooms on the top floor are quieter; those near stairwells or elevators can experience hallway noise. No rooms have balconies. WiFi is free in all areas.

The complimentary breakfast includes hot items and a waffle machine, along with cold cereal, milk, and beverages. Coffee and apple juice are available, but selection may vary. The breakfast area is well-stocked early, but later arrivals may find limited options. For lunch and dinner, dozens of restaurants are within a 5-minute walk around Hanes Mall, including Thai, Japanese, American, and casual dining. Vending machines for drinks and snacks are located on site. The hotel does not have a restaurant or bar, so outside food delivery (e.g., Uber Eats) is allowed.

The swimming pool is open seasonally and equipped with sun loungers and umbrellas. However, availability can be unpredictable - it may be closed for cleaning or maintenance without prior notice, and in some periods the pool has been green or unswimmable. The fitness centre includes treadmills, an elliptical, and a stationary bike, but equipment may occasionally be out of order. For relaxation, the outdoor gazebo area is available. No spa, hot tub, or indoor pool exists.

The hotel offers free public parking on site with accessible spaces and no reservation needed. The business centre provides fax/photocopying free of charge, and meeting/banquet facilities are available for an additional fee. Laundry costs $2 per load. Daily housekeeping is free. The front desk is staffed 24/7; ATM is on site. Express check-in/out and invoice provision are included. Safety features include CCTV, key card access, and smoke alarms. No pets are allowed, but emotional support animals are permitted with documentation. The lift is operational but may show wear. Some services like pool and fitness equipment may face maintenance delays.