HOLIDAY INN EXPRESS & SUITES - PLAYA DEL CARMEN BY IHG, Playa del Carmen

The hotel sits on Constituyentes between 10th and 15th Avenue, just a two-minute walk from Quinta Alegría Mall and the famous 5th Avenue pedestrian strip. The beach is three blocks away, and the ADO bus station is 2 km distant. Within a few hundred meters you will find supermarkets (Walmart, Mega Soriana), a bank, an OXXO convenience store, and numerous restaurants. The area is safe and walkable; taxis and buses are also available. Cancún International Airport is 34 km away - a shuttle can be arranged for a fee, but there is no hotel-operated shuttle. The ferry terminal to Cozumel is 3 km away, reachable on foot or by short taxi ride.

Breakfast is served each morning in the lobby area as a buffet. The menu includes hot items such as scrambled eggs, chilaquiles, beans, and a daily rotating dish, alongside cold items like cereal, bread, fruit, yogurt, and pastries. Coffee, juice, and milk are provided. The standard is Mexican-style and may feel limited for those accustomed to a wider variety. Children eat for free. The hotel does not have a full restaurant or bar; a snack bar near reception offers drinks and light bites. For other meals, the surrounding area offers countless dining options within a short walk, from street food to sit-down restaurants. Coffee is available complimentary in the lobby throughout the day.

The hotel offers free high-speed WiFi throughout the property. Parking is free and private, underground, with accessible spaces; no reservation is possible and the entrance is on Calle 16 Norte. The 24-hour front desk can assist with luggage storage (free of charge), tour desk, and airport transfer arrangements (fee applies). Two meeting rooms can combine into one with capacity up to 100 people. Business centre with printer, copier, and scanner. Self-service laundry facilities are available (coin-operated), and ironing/dry cleaning services can be arranged for an extra charge. Daily housekeeping is provided. The hotel is fully accessible with ADA-compliant lifts, braille signage, and audible alarms. Safety features include 24-hour security, key card access, CCTV, and in-room safes.