HOTEL MAYA TURQUESA, Playa del Carmen

The hotel is located just one block from the famous Fifth Avenue (Quinta Avenida) and about a two-block walk (roughly 150 metres) to the Caribbean beach. The ADO bus station is a three-minute walk, providing direct connections from Cancún Airport. Nearby conveniences include a Walmart (three blocks), Oxxo, pharmacies, and Banco Banorte. The ferry terminal to Cozumel is about a six- to seven-block walk. The area is central for bars, restaurants, shops, and nightlife; however, rooms facing the street can experience noise from nearby clubs and early-morning restaurant activity.

The hotel offers a range of room types: double rooms, quadruple rooms, studios, suites, and family rooms. All rooms include air conditioning, satellite TV, a private bathroom with shower, and hot water. Studios and suites are equipped with a kitchen or kitchenette (refrigerator, kitchenware, dining area) and some feature a private balcony. Basic double rooms do not have cooking facilities. The property is older and rooms can feel dated; some rooms have limited natural light or windows that face an inner corridor. Road-facing rooms may be prone to noise from the street and nearby nightlife. The family room is spacious and includes a kitchen. Daily housekeeping is provided for free, but towel changes occur every three days unless requested more frequently. Some rooms have a safety deposit box, which should be used with caution.

The Mayan Corner restaurant (open for breakfast and lunch) offers traditional Mexican cuisine as well as international options, with a family-friendly atmosphere. Breakfast is available for an additional charge of 60 MXN. The included breakfast is very basic: two slices of toast with butter and jam, plus a hot drink (coffee or tea). Extra items such as eggs, fruit, or waffles are available for an additional cost. The restaurant also provides kid's meals and a snack bar. A small grocery store on site offers snacks and drinks for beach outings. For guests wanting more variety, many cafés and restaurants are within a two-minute walk on Fifth Avenue.

The hotel features an outdoor swimming pool open daily from 10:00 to 22:00. Adjacent to the pool is a hot tub and a solarium area with views toward the island of Cozumel. The pool area can be busy and is located close to some rooms, so noise may be a consideration for those wanting an early night. The hotel does not have a spa or fitness centre. For beach and water activities, the Caribbean shore is a two-minute walk, and dive shops on Fifth Avenue arrange scuba diving and snorkeling trips.

The hotel offers a 24-hour reception with private check-in/out, currency exchange, and a tour desk. Free Wi-Fi is available in rooms and throughout the property; signal quality is best near the pool and restaurant areas. An airport shuttle service is available for an additional fee (approximately 2100 MXN for up to 4 people) and can be booked after the reservation. Daily housekeeping is provided free of charge, and laundry services are available for an extra fee. Luggage storage costs 100 MXN per day. Safety features include CCTV, 24-hour security, key card access, and fire extinguishers. The property has no lift (stairs only) and is not specifically adapted for wheelchair users. Baby safety gates and babysitting/child services are available for a surcharge.