BEST WESTERN PLUS HACIENDA HOTEL OLD TOWN, San Diego

The hotel sits in the heart of Old Town San Diego, across from the State Historic Park and within walking distance of numerous restaurants, shops, and attractions. Old Town Trolley Station is a 10-minute walk away, providing direct connections to downtown San Diego, the Gaslamp Quarter, and other key areas. The airport shuttle runs daily from 7:00 AM to 10:00 PM for $8 per person one way to San Diego International Airport, the Amtrak station, and harbour cruise terminals, making car-free access practical. Parking is available on-site for $30 per night, but spaces are limited and fill quickly; street parking is an alternative when the garage is full. The location is well-suited for exploring Old Town on foot, but navigating the property itself involves multiple buildings on different levels, so planning routes in advance is helpful.

Guest rooms are air-conditioned and include a cable satellite TV, microwave, refrigerator, coffee machine, and in-room safe. Some rooms feature a bay view, and suites offer a kitchenette. The property comprises multiple buildings on different levels, so room access may involve stairs and multiple elevators; rooms on the plaza level or in buildings with elevator access are available upon request but subject to availability. The rooms are older and have been described as dated, with some reporting issues such as non-functional outlets, worn furniture, and occasional cleanliness concerns like dusty carpet or mold in bathrooms. Soundproofing between rooms is limited, so road-facing rooms or those near common areas may experience noise. For light sleepers, requesting a room away from the road and in a quieter building is advisable.

Old Town Tequila Factory offers a full menu of traditional Mexican cuisine for breakfast, lunch, and dinner, along with a selection of special-edition tequila and a bar. The restaurant features rooftop views and a family-friendly ambiance. Breakfast is available for an additional charge and is served in the restaurant, but only for reservations that include it. The menu includes vegetarian, vegan, gluten-free, and dairy-free options. Free coffee is available in the lobby for guests. The surrounding area offers numerous dining options within a short walk, including several Mexican restaurants, a creole cafe, and a sushi spot, all within 0.5 km.

The property has a heated outdoor swimming pool and hot tub, both open all year. The pool area includes sun loungers. A fitness centre is available for guest use. Live music and live sports events are broadcast on-site at no additional charge. For an extra fee, guests can access a golf course within 3 km and enjoy happy hour. The pool has been described as warm and well-maintained, though the hot tub has occasionally been reported as out of service.

WiFi is free in all areas. The 24-hour front desk offers express check-in/check-out, luggage storage, and an ATM on site. The airport shuttle operates daily from 7:00 AM to 10:00 PM at $8 per person one way to San Diego International Airport, Amtrak station, and harbour cruise terminals. Private on-site parking costs $30 per night and does not require a reservation, but spaces are limited and available first-come, first-served. Accessible parking is available. The property has elevators in some buildings but not all, and accessing certain rooms may require stairs. Business centre and meeting/banquet facilities are available for an additional charge. Safety features include 24-hour security, CCTV, key card access, and safety deposit boxes. Laundry facilities are available for guests. No pets are permitted.