HOLIDAY INN EXPRESS LONDON - EXCEL BY IHG, London

The hotel sits in London's Docklands, directly across the water from London City Airport. Royal Albert DLR station is 150m away, offering trains to Canary Wharf in 10minutes and central London in 20-30minutes. Custom House station (for ExCeL) is two DLR stops away. London City Airport is a 15-20-minute walk or a 5-minute taxi ride. Stansted Airport is 51 km (40-minute drive) and can be reached via Stansted Express to Liverpool Street, then Elizabeth Line to Custom House and DLR to Royal Albert. The immediate area is a business district with limited shops or restaurants within walking distance; a Lidl supermarket is about 20minutes on foot. The O2 Arena is 25minutes by public transport, and the ABBA Arena is 31minutes away. Night taxis are always available.

All 204 rooms are non-smoking and carpeted, with triple-glazed windows that do not open. Air conditioning is standard, but the system is centrally controlled and may turn off overnight, causing some rooms to become warm. The bathroom is a private walk-in shower (no bathtubs) with oversized towels and a hairdryer. Rooms include a Hypnos bed, a pillow menu, black-out shades, a work desk with lamp, a flatscreen TV with cable/satellite, and a coffee/tea maker. USB charging points are built into the bedside outlets. There is no wardrobe in the room; hanging space is open. Family rooms have a sofa bed (reported as firm), and connecting rooms are available on request. Some rooms may have limited natural ventilation; bathroom extractor fans should be used. For a quieter stay, request a room away from lifts and common areas.

Breakfast is served buffet-style: Monday-Friday 06:00-10:00, weekends 07:00-11:00. The spread includes scrambled eggs, bacon, sausages, baked beans, pastries, cereals, yogurt, porridge, muffins, and a selection of coffee, tea, and juices. Vegan and gluten-free options are available on request. The restaurant and bar serves an à la carte evening menu (main menu 17:00-22:00), with pizzas and snacks available 24hours. A half-board rate includes a three-course dinner (food only). TNT Sports is shown live. The bar area has a terrace for al fresco dining. In case of a large event at ExCeL, the restaurant can get very busy at breakfast and dinner. The hotel also has a snack bar and vending machines.

There is no swimming pool, spa, wellness centre, or fitness room on the property. Outdoor space is limited to a guest patio and a small garden with outdoor furniture. For leisure, the hotel is close to the ExCeL centre, the O2 Arena (25min by public transport), and the Docklands cable car, which offers views across the water.

High-speed Wi-Fi is free for all IHG One Rewards members. The 24-hour front desk can assist with tour desk services, an ATM/cash machine on site, and safety deposit boxes. Daily housekeeping is included; laundry and dry cleaning are available for an additional charge. The hotel has three meeting rooms (largest holds 50, smallest 29sqft), equipped with flip charts, whiteboards, digital projectors, LCD TVs, and teleconferencing equipment; the Royal Albert Suite has natural daylight and views of London City Airport. Business services include a scanner, fax/photocopying, and a business centre. Accessible parking spaces are available with no height restrictions, and a drop-off point is adjacent to the entrance. The hotel is fully wheelchair-accessible with lifts on all floors; 21 accessible rooms have wet-room bathrooms. Visual alarms and Braille signage are installed for hearing and vision accessibility. Cots and electrical adapters are available on request.