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Surestay Plus Hotel By Best Western Gatlinburg
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75 photos
Surestay Plus Hotel By Best Western Gatlinburg Exterior photoSurestay Plus Hotel By Best Western Gatlinburg Exterior photoSurestay Plus Hotel By Best Western Gatlinburg Exterior photo

SURESTAY PLUS HOTEL BY BEST WESTERN GATLINBURG, Gatlinburg

Book here — the same hotel, at a lower price
up to 10% cheaper
than Booking.com
Check rooms and rates
From$57 /night
Check-in
20Aug
Check-out
21Aug
Rooms and Guests2 Guests, 1 Room

About the Hotel

218 Ski Mountain Road, Gatlinburg, 37738-3125-
Close to the Gatlinburg Convention Center

Key Highlights

Adjacent to Great Smoky Mountains National Park entrance and within a 10-15 minute walk to the Gatlinburg strip.

All rooms feature a shared balcony overlooking the Little Pigeon River.

Free hot breakfast with scrambled eggs, bacon, sausage, waffles, pancakes, fresh fruit, yogurt, and muffins.

Free parking and free WiFi in rooms.

Seasonal outdoor pool with sun loungers (open Memorial Day to Labor Day).

Spacious suites with sofa beds available.

Hotel Details

Location

Adjacent to Great Smoky Mountains National Park and a 9-minute walk from Ober Gatlinburg tram, the hotel is within a 10-15 minute walk to the Gatlinburg strip.
The hotel is 400 meters from the national park entrance and 2 km from Ripley's Aquarium and Mountain Mall. Cataract Falls is a 6-minute drive or a 45-minute walk along the Gatlinburg Trail. The Gatlinburg trolley stop is nearby, providing free access around town. Several restaurants are within a 5-minute walk, including Cicis, Old Dad's, and Luigi's Pizzeria. Free parking on site eliminates the need for paid lots.

Accommodation

Rooms are spacious and simply appointed with a microwave, refrigerator, coffee maker, cable TV, and a shared balcony overlooking the river.
Room types include double queen suites with a sofa bed and king suites. All rooms have a private bathroom with hairdryer, air conditioning, heating, ironing facilities, and free WiFi. The shared balconies offer river views and are accessible from the room. Some rooms have been recently updated, while others show signs of wear. Cleaning standards can vary; daily housekeeping is available upon request. Beds are comfortable, but pillows are thin; bringing your own can improve comfort. Noise from the road or elevator may be noticeable in some rooms.

Dining

A free hot breakfast is served daily, featuring scrambled eggs, bacon, sausage, waffles, pancakes, fresh fruit, yogurt, and muffins.
The breakfast buffet also includes gluten-free options like oatmeal and Cheerios, but no dairy-free milk or coffee creamer is provided. The hotel does not have a restaurant or room service, but vending machines offer drinks and snacks. Numerous restaurants are within a short walk for lunch and dinner, including Cicis (0.5 km), Bennett's Pit Bar-B-Que (0.5 km), and Luigi's Pizzeria (0.5 km).

Wellness and Leisure

The seasonal outdoor pool is open from Memorial Day to Labor Day, 8am-10pm, with sun loungers.
The pool is not heated. Sun loungers are provided poolside. Hiking and skiing are available off-site at nearby locations. There is no spa, jacuzzi, or indoor pool. The river-facing balconies offer a relaxing outdoor space with views and fresh air.

Facilities and Services

Free WiFi in rooms, free private parking (no reservation needed), 24-hour front desk, and a business centre are available.
The hotel has a lift, family rooms, and facilities for disabled guests (minimum requirements). Safety features include smoke alarms, CCTV in common areas, key card access, and fire extinguishers. The business centre is free to use; fax/photocopying is available for an additional charge. A vending machine provides drinks. Smoking is permitted only on shared balconies. No airport shuttle is available.
Surestay Plus Hotel By Best Western Gatlinburg Exterior photo
  • “The private balcony over the creek was an extra bonus of relaxation.”
    Katrice from United States
    read full review
  • “The creek facing balcony gives you that Gatlinburg feel.”
    Bradley from United States
    read full review
  • “The balcony over the river/creek was excellent.”
    Mswaim from United States
    read full review
  • “Excellent location. It was close to everything, but quiet and right on the river.”
    Cherilynn M
    read full review
  • “Hotel has a pool as well that is always nice to sit around and cool off.”
    infoP5873EC
    read full review
7.9/10
Very good

Guests were satisfied with their stay and would gladly return.

Highly rated by guestsof Surestay Plus Hotel By Best Western Gatlinburg
Spacious roomComfortable bedsHelpful staffClean poolRemodeled placeGood breakfast
  • Guest Parking

    Easy Parking

    “Parking was simple. I got a covered spot with elevator access. It made getting luggage to the room very easy.”

    Kevin from United Kingdom
    Review on
  • Bedroom

    Sleep Comfortably

    “The bed was one of the most comfortable ever. I slept great. My family felt the same way.”

    Alice from Australia
    Review on
  • Dining

    Breakfast Winner

    “Breakfast included eggs, sausage, and a pancake machine. The hot breakfast options were delicious and satisfying every morning.”

    Mike from Canada
    Review on
  • Room Features

    Riverside Bliss

    “The balcony overlooking the stream was amazing. The sound of the water was so relaxing. I will come back.”

    Emily from New Zealand
    Review on

Critical Operational Notes

  • Check-in from 15:00, check-out by 11:00.
  • Pets are not allowed. Service dogs permitted with prior notification at check-in.
  • Smoking is allowed on the shared balcony only; rooms are non-smoking.
  • Housekeeping is not provided daily; request at the front desk if needed.
  • The outdoor pool is seasonal, open from Memorial Day to Labor Day, 8:00-22:00.
  • No restaurant on site; vending machines for drinks and snacks are available.
  • Elevator access is via the lobby; the lobby entrance may be restricted overnight.

Most popular facilities

at Surestay Plus Hotel By Best Western Gatlinburg
Free Wi-Fi
Free parking
24-hour services
Swimming pool
Lift
Meeting facilities

Top Strategic Tips

  • 01

    Book a room with a river-facing balcony to enjoy a quieter stay and scenic views.

  • 02

    Request daily housekeeping at check-in if you need room servicing during your stay.

  • 03

    Bring extra pillows if you prefer firmer support, as the standard pillows are thin.

  • 04

    Use the free parking and walk to the Gatlinburg strip to avoid traffic and paid parking lots.

Choose your room type

Surestay Plus Hotel By Best Western Gatlinburg — double rooms, family rooms, and suites. Breakfast options and free cancellation available on selected rates
    King Room Disability Access
    2 persons
    19 sq. feet
    1 King-size bed
    Air conditioning
    Balcony
    room details
    Queen Room Two Queen Beds Balcony
    2 persons
    19 sq. feet
    2 King Size Beds
    Air conditioning
    Balcony
    room details
    King Room Balcony
    2 persons
    19 sq. feet
    1 King-size bed
    Air conditioning
    Balcony
    room details
Show all rooms

Hotel Price Calendar

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Check-in/ Check-out

Facilities

What's included at Surestay Plus Hotel By Best Western Gatlinburg — facilities and services available during your stay
Facilities: Very good
7.9/10Review score

General

  • Non-smoking rooms
  • Free parking
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Security
  • Lift
  • Vending machines
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Skiing
  • Hiking

Business

  • Business centre
  • Fax/Photocopying

Spa & Leisure

  • Seasonal outdoor pool
  • Sun loungers

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Heating
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Media

  • AM/FM alarm clock
Show more

Surestay Plus Hotel By Best Western Gatlinburg Location

218 Ski Mountain Road, Gatlinburg, 37738-3125
Explore Gatlinburg
Local Highlights
  • Top Attractions
  • Activities
  • Dining
  • Entertainment
Ober Gatlinburg
3 minutes walking
A ski resort and amusement park offering year-round activities, from skiing in winter to wildlife encounters and ice skating.
Ripley's Aquarium of the Smokies
19 minutes walking
Home to diverse marine life, this aquarium features hands-on exhibits and underwater tunnels for an immersive experience.
Gatlinburg SkyLift Park
12 minutes walking
A scenic chairlift ride offers stunning views, and the SkyBridge is the longest pedestrian suspension bridge in North America.
Smoky Mountain Art Gallery
5 minutes walking
Showcases local artwork, including paintings and pottery. A great spot to find unique souvenirs and gifts.
Ober Gatlinburg Ski Resort
3 minutes walking
Skiing and snowboarding in winter, plus mountain biking and hiking in summer make this a year-round destination.
Great Smoky Mountains National Park
4 minutes driving
A vast park featuring hiking trails and scenic vistas; perfect for nature walks or picnics among stunning landscapes.
Relaxing at Mynatt Park
6 minutes walking
A serene park with walking trails and picnic areas; ideal for unwinding amidst the beauty of nature.
Ziplining at Anakeesta
12 minutes walking
An exciting zipline adventure offering breathtaking views of the Smokies; thrill-seeking fun for all ages.
Cicis
3 minutes walking
A casual pizzeria offering an all-you-can-eat buffet with various pizza options and salad bar; fun for families.
Sidewalk Cafe at Ober Gatlinburg
6 minutes walking
Relaxed eatery with mountain views, offering comfort food like burgers and sandwiches; perfect after a day of activities.
Bearland Grill & General Store
14 minutes walking
Serves hearty southern dishes; the rustic atmosphere adds charm. Notable for local specialties and casual dining.
Slice Pizza Bakery
11 minutes walking
A local favorite for artisanal pizzas and fresh ingredients; a cozy spot with both indoor and outdoor seating.
Gatlinburg Pinball Museum
10 minutes walking
Interactive museum featuring classic pinball machines; great for family fun or a nostalgic trip down memory lane.
Ripley's Haunted Adventure
10 minutes walking
A thrilling haunted house experience filled with special effects and live actors; suitable for those seeking a scare.
Gatlinburg Convention Center
9 minutes walking
Hosts various events and exhibits; a hub for community gatherings and shows, perfect for evening entertainment.
Live Music at Smoky Mountain Brewery
14 minutes walking
A lively brewpub offering craft beers, pizza, and live music events; great for a fun night out.
Getting around
  • City Centre
    Gatlinburg 18 min  ·  5000 ft
  • Airports
    McGhee Tyson (TYS) 115 min  ·  47.5 mi
    Asheville Regional (AVL) 208 min  ·  86.0 mi
Book early and pay less
See available rates for your dates
Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
A american breakfast is served at affordable prices.
Children & extra beds
Maximum capacity of extra beds in a room is 1. 
Pets
Pets are not allowed.
Year renovated:
2018
Number of floors:
7
Number of rooms:
52
Former name
Travelodge Inn & Suites

Guest Reviews and Ratings

What guests said after staying at Surestay Plus Hotel By Best Western Gatlinburg
Review score
Based on 1268 verified reviews
7.7 /10
Very good
73 %
Recommend
Breakfast
6.6/10
Cleanliness
8.0/10
Comfort
8.1/10
Facilities
7.9/10
Free WiFi
8.7/10
Location
8.8/10
Paid Wi-Fi
7.1/10
Staff
8.2/10
Value for money
8.3/10
Pros
Good breakfast
Downtown location
Cons
Elevator issues
Unwelcoming receptionist
Guest reviews
based on 822 reviews
3.5/5
based on 1580 reviews
7.9/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
Open reviews
Show more reviews
FAQs
About Surestay Plus Hotel By Best Western Gatlinburg
What are the check-in and check-out times at Surestay Plus Hotel By Best Western Gatlinburg?
Check-in is from 15:00 and check-out is by 11:00.
What is the distance from Surestay Plus Hotel By Best Western Gatlinburg to Great Smoky Mountains National Park?
The hotel is located 400 m from Great Smoky Mountains National Park.
What amenities are included in the rooms at Surestay Plus Hotel By Best Western Gatlinburg?
Rooms feature air conditioning, a flat-screen TV, a microwave, a refrigerator, and a private bathroom.
What is available for breakfast at Surestay Plus Hotel By Best Western Gatlinburg?
The hotel offers a complimentary continental breakfast served on weekdays from 6:30 AM to 9:30 AM.
Are there any nearby restaurants to Surestay Plus Hotel By Best Western Gatlinburg?
Nearby restaurants include Cherokee Grill (0.5 km), Crockett's Breakfast Camp (0.5 km), and Old Dad's (0.5 km).
Is parking available at Surestay Plus Hotel By Best Western Gatlinburg?
The hotel offers free private parking on-site.
What recreational activities are available near Surestay Plus Hotel By Best Western Gatlinburg?
Guests can enjoy hiking, skiing, and visiting nearby attractions like Ober Gatlinburg Amusement Park.
How far is the nearest airport from Surestay Plus Hotel By Best Western Gatlinburg?
McGhee Tyson Airport is located 80 km from the hotel.
What business services does Surestay Plus Hotel By Best Western Gatlinburg offer?
The hotel features a 24-hour business center for guest use.
Are there balconies in the rooms at Surestay Plus Hotel By Best Western Gatlinburg?
Each room includes a shared balcony, often with river views.
What languages do the staff at Surestay Plus Hotel By Best Western Gatlinburg speak?
The staff primarily communicate in English.
Are there any notable attractions close to Surestay Plus Hotel By Best Western Gatlinburg?
Nearby attractions include Gatlinburg SkyLift Park (1 km) and Ripley's Aquarium (2 km).

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Surestay Plus Hotel By Best Western Gatlinburg
218 Ski Mountain Road, Gatlinburg, 37738-3125
Booking.com
Travellers review
7.9
Surestay Plus Hotel By Best Western Gatlinburg
trip-advisor
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