HOTEL UNIVERSEL, Quebec City

The hotel is directly opposite Laval University, making it ideal for campus visitors. A bus stop for route 807 is within 100 m, providing a direct 20-minute ride to Old Quebec. The nearby Ste-Foy train station connects to downtown attractions. The Jean-Lesage International Airport is a short drive away. Walking distance includes Les Galeries de la Capitale shopping centre, a Metro grocery store, a Dollarama, and a food court. Numerous restaurants - sushi, pho, pizza, Mexican, and Thai - are within 0.5 km. Free off-site parking is available, and the area is safe and well-lit for evening walks. The hotel's location works well for both car users and those relying on public transport.

Room types range from standard queen/double rooms to larger suites with jacuzzi tubs and kitchenettes. Some kitchenette rooms are located in the nearby Unilofts building. Beds are firm; mattresses have been described as hard by some, while others find them comfortable. Rooms on the ground floor may have poor blackout curtains and external noise. Rooms facing the pool or bar area can be loud until late. Air conditioning units can be noisy. Some bathrooms are compact with limited counter space. Toilets and sinks occasionally require maintenance. Readily available rooms include options with sofa beds and foldable beds for extra guests. Windows in kitchenette rooms can usually be opened; standard rooms often cannot. The Superior room type features an indoor balcony overlooking the pool. Noise from hallways and adjacent rooms is common due to thin walls.

Boston Pizza is accessible directly from the hotel lobby and offers a full menu of pizzas, burgers, salads, and drinks. Room delivery from Boston Pizza is possible only if staff are available. No other on-site dining options exist. For morning meals, guests need to plan ahead: there is no coffee or refreshments available in the lobby. Several cafés and a food court are within a short walk. Nearby independent restaurants (sushi, pho, pizza, Mexican, Thai) are all within 0.5 km. The hotel's restaurant is a convenient option for lunch or dinner, especially for families or those not wanting to drive.

The indoor pool area is designed as a tropical-style atrium with a heated pool (80-32.2 °C), a hot tub, a cold plunge pool, two saunas, and a hammam. It is open from 08:00 to 22:00. The pool is small and deep, more suited for soaking than swimming. Separate adult-only hours (after 20:00, ages 18+) are posted but not always enforced. The spa area features a relaxing lounge with hammocks. The gym is modest but functional; note there is no water cooler. Massage therapy can be booked on-site. An outdoor children's play area is available. An arcade/game room is also present. Popularity can lead to crowding, especially during peak times and with large groups, reducing the relaxation value.

WiFi is free and reliable throughout the property. Parking is free and located off-site but very close (in front of the building), with accessible spaces. Reservations are not needed. The hotel has a lift, though it may occasionally be out of service. A business centre with fax/photocopying and meeting/banquet facilities (additional charge) is available. Daily housekeeping is free but must be requested in advance at reception. Dry cleaning is available for an extra fee. Safety features include CCTV, smoke alarms, security alarm, and free safety deposit boxes. The hotel is non-smoking throughout. Vending machines for drinks and snacks are on site. Car hire can be arranged. The property has accessible parking and is wheelchair accessible, though some areas have carpeted inclines and limited automatic doors.