CLARION POINTE DOWNTOWN GATLINBURG, Gatlinburg

The hotel is situated at the edge of the main Gatlinburg strip, making it easy to walk to dozens of restaurants, shops, and attractions such as Anakeesta and the downtown area. The Smoky Mountain Trout House, Giovanni's, Doc Collier Moonshine, and Ole Red are all within a 5-10 minute walk. Dollywood is a 15-minute drive, and Great Smoky Mountains National Park is about 5 minutes by car. The property sits on a hill; the main lobby and breakfast area are in a separate building from many rooms, requiring a walk uphill and down stairs, which can be challenging for those with mobility issues.

The hotel offers double, family, and quadruple rooms with one or two beds, all equipped with a microwave, refrigerator, coffee maker, TV, and heating/air conditioning. King rooms with fireplaces or Jacuzzi tubs are limited (only three Jacuzzi rooms) and subject to availability. Some rooms have a seating area. The property has no rooms with balconies or private balconies; no full kitchens or sofa beds are available. Room conditions can be inconsistent: some units are freshly updated and clean, while others show wear such as water stains, peeling paint, or maintenance issues. Road-facing rooms and those near stairs/elevators can be noisy. Rooms in the building away from the lobby are quieter but require a longer walk for breakfast.

Breakfast runs with a variety of options: hot scrambled eggs, sausage, biscuits and gravy, make-your-own waffles, French toast (some days), cereal, bagels, toast, yogurt with toppings, and sometimes fresh fruit. Coffee, tea, and a vitality drink are included. Breakfast quality is generally rated positively for a budget option, though on busy days items can run low and seating in the lobby area is limited. The property does not have an on-site restaurant or bar, but dozens of eateries such as Smoky Mountain Trout House (1 km), Giovanni's (0.5 km), and Ole Red (0.5 km) are an easy walk away.

The pool is surrounded by a fence, offers a view, and includes a shallow baby area, sun loungers, and umbrellas. It is not heated and is open seasonally (typically from late spring to early fall). A free fitness centre is also available. There is no spa, hot tub, or wellness centre on site. The pool can get cloudy or unclean at times, especially during peak season, but is generally a pleasant spot for families to cool off after a day out.

The hotel provides a 24-hour front desk, express check-in/check-out, and a business centre with fax/photocopying. Vending machines with drinks and snacks are available. Daily housekeeping is free but must be requested by a certain time; otherwise, rooms are serviced only every three days or by request. Safety features include 24-hour security, CCTV, smoke alarms, and key card access. Accessibility features include wheelchair access, grab rails in toilets, and Braille signage. The property has a lift, but the terrain is hilly and the lobby building is not directly connected to all room buildings, which may be inconvenient for guests with mobility issues. There is no airport shuttle service. Accepted payment methods include American Express, Visa, Diners Club, JCB, Discover, Carte Blanche, and MasterCard.