BEST WESTERN PLAZA INN, Pigeon Forge

The hotel is situated at the southern end of the main Pigeon Forge strip, offering a balance of easy access to attractions while being away from the heaviest congestion. Dixie Stampede is just 300 meters away, and Old Mill is 900 meters. Dollywood is 4 km from the property, and the Great Smoky Mountains National Park entrance is 16 km away, making it a practical base for both theme park visits and mountain exploration. The Pigeon Forge Trolley stops right outside, providing a convenient alternative to driving on the busy parkway. Several quick-service restaurants including Denny's, Wendy's, and IHOP are within a 5-minute walk, and a steakhouse is located directly across the street. The walkway to the Little Pigeon River is accessible from the hotel, offering a pleasant setting. The area provides easy access to the back roads, helping avoid strip traffic.

All rooms include a microwave, mini-fridge, coffee maker, 32-inch flat-screen TV, hairdryer, ironing facilities, air conditioning, and heating. Room types vary widely: standard queen and king rooms offer two or three beds, while suites and townhouses provide more space. The family suite has a separate bedroom with two queen beds and a living area with a king bed and sofa bed, plus a kitchenette with sink and mini-fridge. The townhouse option includes two bathrooms and a loft bedroom accessed by a spiral staircase, accommodating up to six adults. Select rooms offer a private balcony (balcony rooms are available with king or queen beds), a mountain view, a parkway view, or a river view. The River View King Room includes a spa bath and fireplace. Rooms in the 5-story tower typically have balconies, while standard king rooms do not. Rooms near the indoor pool offer direct pool access. The property has exterior corridors, and some rooms are accessed via outdoor walkways. Room sizes are generally adequate for two people, and the property features elevators for upper-floor access.

The complimentary breakfast includes scrambled eggs, sausage, biscuits and gravy, waffles, hot and cold cereals, yogurt, fresh fruit, bagels, toast, and coffee. It is served in a dedicated breakfast building with both indoor and outdoor patio seating. While the breakfast is filling and well-regarded by many for variety and taste, the dining room can become crowded during peak hours, and the buffet is only available for three hours each morning. For those wanting other meal options, the hotel does not have an on-site restaurant, bar, or room service, but numerous restaurants are within a short walk including a steakhouse directly across the street, plus Denny's, IHOP, Wendy's, and Dickey's Barbecue all within 0.5 km.

Two outdoor pools operate seasonally (typically open from May through September/October depending on weather) with pool hours until midnight. One outdoor pool includes a waterfall feature, which is especially popular with children. The indoor pool is open year-round from 9:00 AM to 10:30 PM and is housed in a large glass atrium with high ceilings and good ventilation, keeping chlorine odor to a minimum. Both the indoor and outdoor pool areas have hot tubs/jacuzzis, all clean and well-maintained. Pool towels are available from the front desk, though availability at poolside may vary. The pool depths range 0.0 m (kiddie area) to 1.8 m. A handicap-accessible lift is available for the pool. All guests have access to all three pools regardless of room type. There is no spa or fitness center on the property.

Complimentary Wi-Fi is accessible throughout the public areas. Free private parking is provided with one space per room, located on-site or nearby; trailer parking is not permitted. The 24-hour front desk staff can assist with luggage storage, fax/photocopying services (for a fee), and vending machines offering drinks and snacks are available. Guest laundry facilities with washers and dryers are accessible for a fee. The hotel has three elevators serving the multi-story buildings. Handicap-accessible rooms are available and can be requested, with features such as grab bars and roll-in showers; elevators serve all floors including accessible rooms. The hotel offers AAA, AARP, and military/veteran discounts (10% for active duty and veterans). Accepted payment methods include American Express, Visa, MasterCard, Discover, Diners Club, JCB, and Carte Blanche.