HILTON GARDEN INN NEW ORLEANS CONVENTION CENTER, New Orleans

This hotel sits directly behind the Riverwalk in the Warehouse District, placing you within easy reach of the Convention Center, the World War II Museum, and the Caesars Casino. Bourbon Street is about a 20-minute walk away, while the St. Charles Avenue streetcar line is a 10- to 15-minute walk. The French Quarter, Royal Street shopping, and the Audubon Zoo (20 minutes by car) are all accessible. The neighbourhood is convenient for conference-goers and cruise passengers, though the area immediately around the hotel can feel less lively at night. The hotel does not provide any shuttle service to the airport or port; Uber, Lyft, or the airport-operated shuttle are recommended. Public transit pickups are a 10- to 15-minute walk to Poydras or Canal Street.

All rooms include a microwave, refrigerator, and coffee maker, plus a flat-screen TV with cable channels, a safe, and ironing facilities. Rooms are described as large and comfortable, with some featuring high ceilings and exposed brick walls. However, several units show signs of wear, including stained carpets, torn desk chair fabric, and dirty bath fixtures. Noise from the elevator and hallways can be an issue, especially in rooms near the elevator. A neighbouring nightclub generates loud music that carries into rooms even on upper floors; those facing the courtyard also report noise from events. The window blinds allow light to leak in from the top and sides, making it difficult to darken the room completely. Thermostat issues and malfunctioning air conditioning units have been noted, with some rooms failing to cool adequately. The bathroom fan may not work, and some showers have poor drainage. Hearing-accessible rooms are available on request. No balconies are available.

Garden Grille is open for breakfast daily (06:00-10:00 Monday-Friday, 07:00-11:00 Saturday-Sunday) and dinner from 17:00-22:00 every day. The breakfast buffet costs US$14.95 per person and includes American-style items such as eggs, bacon, and grits; à la carte options are also available. The dinner menu serves American cuisine with cocktails. A snack bar and minimarket in the lobby offer grab-and-go drinks and snacks. Several restaurants are within a short walk, including Cochon, Two Chicks Cafe, and Gus's World Famous Fried Chicken. The dining area has been noted as pleasant, with attentive staff, though some report that the breakfast buffet can be limited and the pricing high relative to quality.

The outdoor rooftop pool is heated and open daily. It offers skyline views and is supplied with towels and sun loungers. The fitness centre provides a good range of dumbbells and a bench, though no pull-up bar or multi-station machine. The pool area has been noted as in need of better upkeep, with dirty cushions and occasional debris. The pool deck is cleaned regularly. No spa, hot tub, or jacuzzi is available.

Wi-Fi is free throughout the property. Luggage storage is available for early arrivals or late departures. The 24-hour front desk can assist with general requests. A self-service laundry room is located on the 2nd floor. Daily housekeeping is provided, but consistency has varied. A safety deposit box is available at reception. The business centre offers fax/photocopying services, and meeting/banquet facilities can be arranged. The hotel is wheelchair-accessible, with accessible parking and hearing-accessible rooms. Cots are available on request. The property is entirely non-smoking, with a designated courtyard area for smoking. The on-site convenience store sells snacks, drinks, and travel essentials.